Inner Banner Image

Grievance Redressal Mechanism

Home Grievance Redressal Mechanism

Grievance Redressal Mechanism
Level-1 Redressal Officer : All Branch Managers ; To get the contact details please click on Our Branches
Level-2 Redressal Officer : All Regional Managers ; To get the contact details please click on Regional Offices
Level-3 Redressal Officer : Deputy General Manager (FP, IC &C) ; To get the contact details please click on Banking Department
for Mobile Banking : mobile.banking@wbstcb.com
for ATM/ Debit Card : cardpayment@wbstcb.com
for NEFT/ RTGS : infoneft@wbstcb.com


The address of the Banking Ombudsman in Kolkata is :-

Address: Reserve Bank of India, 15, Netaji Subhas Road, Kolkata- 700 001

Phone: 033- 22310217 / 22628771

Emailcrpc@rbi.org.in


Demat Investor Grievance Redressal Mechanism - Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working Hours
Customer Care Sri. Arnab Ghosh 24A, Waterloo Street Kolkata -700069 9073680825 arnab.ghosh@wbstcb.com 10.00 AM
To
04.45 PM
Head of Customer Care Sri. Soumen Dutta 24A, Waterloo Street Kolkata -700069 7439380575 soumen.dutta@wbstcb.com 10.00 AM
To
04.45 PM
Compliance Officer Dr. Arindam Datta 24A, Waterloo Street Kolkata -700069 8900250991 arindam.datta@wbstcb.com 10.00 AM
To
04.45 PM
CEO Shri Sujan Sarkar 24A, Waterloo Street Kolkata -700069 6292333141 md@wbstcb.com 10.00 AM
To
04.45 PM